Letter Jen Palowski, Porsche/Audi Service Advisor

 

You did it!  My car is home and all seems well.  My thanks goes to you Jen for your outstanding work and helping me every step of the way with your unbelievable upbeat, professional, courteous, knowledgeable, proactive, and downright sincere determination.  You went above and beyond in every way.  I know I have never experienced anyone who cares about what they do and how they do it as much as you.

 

With many thanks, 
Diane

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Letter to Valley Motors Mercedes Benz Service regarding Service Advisor Amber Thompson

 

I wanted to let you know how pleased I am with the service your dealership recently gave me.  My vehicle had developed a vibration.  What was thought to be fairly simple remedy turned out to be more complex.  The dedication that Amber Thompson and your staff gave to solving this problem was outstanding.

 Paul
 

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Letter to Dave Sieracki, Porsche/Audi Service Manager regarding Service Advisor Jen Palowski

Dave,

The recent service I received at Valley Motors was sort of a home coming for our Audi Allroad.  My son had the car in Winston Salem at Wake Forest for the last six years and as he pursued a bachelors and masters degree.  While there the car was serviced at Flow Audi of Winston Salem.  When I brought it in to Valley Motors for service I was not quite sure what was due.  Jen Palowski took it upon herself to call Flow Motors in Winston Salem to get the maintenance records.  She then called me and we discussed the appropriate service.  You have to be proud of this level of customer service.  I can surely say I have never had a bad experience at Valley Motors or any Audi dealer.  You had a solid product, great service, and now that the car has returned home you will definitely be the choice for service. 

 

Thank you for the follow-up and give Jennifer a pat on the back for great service.

Dennis

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Letter to Dave Sieracki, Porsche/Audi Service Manager

 

Dave,

I just wanted to say thanks for the great service and wonderful people at Valley Motors!  It's been great dealing with everyone at Valley Motors and I appreciate all that you have done for me.

Best,
Dana
 

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Letter to Dave Sieracki, Porsche/Audi Service Manager regarding Porsche/Audi Service Advisor Jen Palowski

 

Jen Palowski has made my experience with Valley Motors a delight.  She was always on top of every question I had and would round up any information that I requested from detail supplements to questions on paint supplies.  No matter how confusing the transaction between Valley Motors and Nationwide Insurance was Jen was always knowledgeable about what was going on.  I will definitely be recommending Valley Motors to coworkers, friends, and family, from my experience this past month.  I am currently starting up my own business and hope to have some employees that will work half as hard as she does in order to get the job done.  

William

 

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Letter to Joe Stacharowski, VW/Subaru Service Manager regarding VW/Subaru Service Advisor Sylvia Duncan

Last week I called Valley Motors Volkswagen and spoke with Sylvia Duncan about my vehicle.  She offered to have someone look at my car while I waited since I didn't have an appointment.  Within a few minutes, Wally, the shop foreman, came out and asked me about the symptoms of my problem.  He said he would test drive the car and let me know.  Within 15 minutes, Wally had diagnosed and fixed the problem.  I wanted to let you know how pleased and satisfied I am with your service organization and specifically with Sylvia and Wally.  Being in the service business myself, I know how very important it is to satisfy the customer, and you have exceeded my expectations.  Thank you.

Very Truly Yours,
John
 

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Letter to John Gracki, VW/Subaru General Manager regarding VW/Subaru Service Advisor Sylvia Duncan

 

Dear Mr. Gracki

I wanted to commend Sylvia Duncan for her ability to communicate with your customers and to solve their problems in a professional manner.  In her many conversations with me, she has always been able to address my concerns about the service of my car and resolve some very unpleasant situations.

Sincerely,
Debra

 

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Letter to the President of Valley Motors regarding Mercedes Benz Service Advisor Harry Levy

Dear Mr. Fenwick

I had an issue with my car recently and called Harry Levy and told him about the problem.  It was 4:30pm and he was scheduled to leave work at 5:00pm.  Harry arranged for a loaner car and completed the paperwork necessary for this.  Harry advised us that there would be someone at the shop until 6:00pm if we were delayed.  Arriving just short of 5:00pm, Harry met us and took care of the problem with ease.  I think you should know that you have a very valuable Service Advisor in Harry Levy.  We have always been well-pleased with his help and advice.  The problem which you have in your records was fixed on Saturday and we were able to pick up the car.

Please feel free to share this letter with Harry.  We are very happy to have him take care of our Mercedes Benz.  

Sincerely,
Lavinia

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Letter to John Gracki, VW/Subaru General Manager regarding VW/Subaru Service Advisor Mitchell Jaspen

 

Dear Mr. Gracki,

I just wanted to take a moment to let you know how wonderful your Subaru staff is.  I recently purchased an Outback and have had an occasion to work with Mr. Mitchell Jaspen and the ladies at the service desk.  They are so kind and efficient.  

 

Sincerely,
Reverend Moore

 

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Letter to the President of Valley Motors regarding VW/Subaru Service Advisor Sylvia Duncan

 

Dear Mr. Fenwick,

I would like to commend Miss Sylvia Duncan for the outstanding job she did in your service advisory department. Sylvia is truly an asset to your organization, always focusing on customer satisfaction.

She is very knowledgeable of all aspects of her duties and is a "do what she says" person. I cannot recall a single time that I had my car in for service that Sylvia wasn't thorough, professional, and prompt while handling any concerns and requests that I might have. She is a true team member and someone that an employer would be proud to have as part of their team. 

Kindly make this letter part of Sylvia's personal file and please advise her of my complete satisfaction.

 

Sincerely,
Joe 

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Letter to John Gracki, VW/Subaru General Manager regarding VW/Subaru Service Advisor Bud Swiston

 

Dear Sir,

I take this opportunity to express my gratitude for the courtesy extended to me during my visit and the excellent service provided to my vehicle by your Service Department. A special thanks particularly to Bud Swiston who was most helpful, courteous, and very obliging in every way. He made sure I was well taken care of and all my calls to him were answered promptly and accurately. He was also responsible for making sure that I had a loaner car available to me for the duration my car was being worked on. It's people like Mr. Swiston who set high standards of customer service at an establishment...

Overall I am very impressed with the level of service in your department and very satisfied with my experience at Valley Motors Subaru. Your entire team has been extremely helpful and courteous, and as a result, you have earned yourself another customer. Thank you again for your services, and I look forward to dealing with Valley Motors in the future.

 

Sincerely, 
Muqeem

 

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Letter to the President of Valley Motors regarding VW/Subaru Service Advisor Bud Swiston

 

Dear Mr. Fenwick,

 
I am the owner of a 1999 Volkswagen Passat. I did not purchase my vehicle at Valley Motors, although I shall do so next time. But I have had my car serviced there for the past four years. My service advisor, Bud Swiston, has always been responsive when I telephone to schedule an appointment for routine service or other service matters. My vehicle is treated with care, and the diagnosis and repairs are done promptly and correctly. When I wait for service to be performed, Bud always has my car serviced quickly so I am not made to wait any longer than absolutely necessary. Bud makes me feel as though I am one of the most important customers, and that makes me feel special."...

 

Very truly yours,
Edward